Shipping Policy: If all products in your order are in stock, your order will ship within 2 business days. Once the order label is created, you will receive your tracking number(s). Some items require longer lead times which will be stated in the product description. Made to order items will state approximate lead times in the product description. We will keep you posted on your item's progress! Custom made items normally ship directly from our sewer in MN. You can always reach us to inquire about the status of your order.
Our Return Policy: All kit sales (fabric and hulls) are final, as bedding materials and opened bags of natural fillings cannot be restocked.
We highly recommend ordering our sample pod or samples of the fillings you are considering prior to ordering your mattress kit so you know exactly what you will be receiving. Please read item detail pages carefully before ordering.
If you would like to return unused items please request a return label. The actual shipping costs (to and from customer) are non refundable. The actual shipping costs are normally higher than what we charge on our store so please ask us the true shipping costs prior to requesting your return.
Thank you for understanding we are a small business and even though we wish we could offer free returns, the reality is free returns would not allow our business, working with slim profit margins, to survive.